| Availability of pharmaceuticals | Average duration of shortage | Σ time out of stock/Number of items in shortage | |
| Concordance between prescribed and dispensed items | Request Satisfaction Rate (RSR) | (Quantity of dispensed drugs/Quantity of requested drugs) × 100 | Does not take into account appropriateness of the request |
| Rapidity of dispensing prescriptions | Prescriptions execution time | Time to dispense prescription lines/total number of prescription lines | |
| Pharmaceutical presence in CU | Rate of pharmaceutical presence in CU | (Number of CUs benefiting from pharmacist presence/total number of CU) × 100 | Pharmaceutical presence is not required at the same level in all CUs |