Background The supervised practice program for undergraduate Pharmacy students (PSs) allows them to get in contact with professional practice in hospitals. Resources are allocated and PSs are included in clinical practice of pharmacy services (PS). It is essential to organise the practice program efficiently and ensuring quality.
Purpose To review our SP teaching management system and analyse the results of teacher evaluations and satisfaction surveys completed by PSs in order to identify actions for improvement in a complex PS in a hospital with over 1000 beds.
Materials and methods Program description: duration one semester (S, 6 months), 6 monthly rotations, theoretical sessions (45 min) for each care area, Guidelines concerning student involvement and access to information systems under individual confidentiality agreement. A computerised tool is used for student management and evaluation and report submission and preparation. Teaching evaluation has 9 items with rating of 1 to 10. PS has ISO9001 quality certification with the following indicators: scheduled rotations implemented and satisfaction index (based on a 12-question anonymous survey at the end of the program). We analysed learning outcomes and satisfaction rates covering program cohorts since 2011.
Results Number of students: 8/semester. Scheduled rotations achieved: 100%. Mean evaluation marks were 1S_2011: 9.44, 2S_2011: 9.15, 1S_2012: 9.60, 2S_2012: 8.39 and 1S_2013: 9.06. Differences between the first semester (1S) and second (2S) are statistically significant (p < 0.01). Best ratings were “attention", “punctuality and assiduity” and “attitude”, the worst are “patient interaction” and “knowledge”. Satisfaction ratings were 2S_2011: 75%, 1S_2012: 84%, 2S_2012: 58%, 1S_2013: 81%. The best rated items “Knowledge acquired” (97%), “Usefulness to guide your professional career” (92%), with the hospital dispensing area being the worst rated with a score below 50%.
Conclusions The computerised system used allows for greater efficiency and agility in managing the student teaching program and evaluating its performance. The overall satisfaction rate is high. A plan to improve the dispensing area is needed that considers the great care burden in this area.
No conflict of interest.
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