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1ISG-028 An assessment of hospital pharmacists’ job satisfaction: application of the job satisfaction survey
  1. RA Esteves Grangeia,
  2. RM Baptista,
  3. MR Silva,
  4. SP Pinho Martins,
  5. CS Ferreira Batista
  1. Centro Hospitalar e Universitário de Coimbra, Production, Coimbra, Portugal


Background Presently a legally defined specialisation programme and hospital pharmacist career does not exist. This fact is directly related to job satisfaction. Meanwhile, new legislation was published regarding a new career.

Purpose The aim is to evaluate the overall job satisfaction and the nine-subscale measurement of the Job Satisfaction Survey (JSS), considering the following variables: gender, age, seniority, work region, coordination functions and private/public sector.

Material and methods We conducted a descriptive statistical study based on information collected by the JSS by Spector (1985) that was adapted to Portuguese by Malheiros (2009).1 The survey was made available online during 54 days (15 January 2018–9 March 2018).

The nine subscales considered by Spector are: pay, promotion, supervision, benefits, contingent rewards, operating procedures, co-workers, nature of work and communication.

To evaluate the data Excel and SPSS were used. Internal consistency reliability (Cronbach’s alpha test) was computed because, after research, no evidence was found of any report of a similar study.

Results One hundred and nine pharmacists participated in the survey (9% of total hospital pharmacists). The overall satisfaction grade was 2.80/6 (slightly dissatisfied). The satisfaction of the subscales was: 1.73 (pay), 1.72 (promotion), 3.58 (supervision), 1.99 (benefits), 2.41 (contingent rewards), 2.58 (operating procedures), 3.67 (co-workers), 4.58 (nature of work) and 2.99 (communication).

Analysing the variables, we ascertained that female pharmacists (2.83), who are younger than 35 years’ old (2.91) and have worked less than 3 years (3.07), who work in Lisboa e Vale do Tejo (2.99), who are fixed-term workers (3.52), who have coordination functions (3.06) and who work in a private sector (3.04) are the most satisfied.

The Cronbach’s alpha test values were above 0.8, indicating a good internal consistency of the survey.

Conclusion The sample under study is slightly dissatisfied (2.8/6) with their job. We can observe a separation tendency of scale related to the working environment, with better results, comparing scales related to remuneration. This indicates that dissatisfaction results in aspects that are not controllable by professionals but only by the institutions/government.

The high values of satisfaction with the nature of the work (4.58) indicates that the sample of pharmacists in this study like their profession.

Reference and/or acknowledgements

  1. Spector PE. Job satisfaction: Application, assessment, causes, and consequences 2007. Sage Publications. Thousand Oaks.

Reference and/or acknowledgementsNo conflict of interest.

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