Background and importance In Denmark, some expensive pharmaceuticals are given to patients for free by the hospital (paid pharmaceuticals, PP). A total of 35 000 patients receive PPs from the hospitals in the Central Denmark Region, either by picking them up from the hospital ward or by shipment from the hospital pharmacy. In the near future, the hospital pharmacy will be required to handle all PP deliveries. To ensure high quality and that patient needs are met, the distribution model has been reworked.
Aim and objectives The objective was to identify patient needs and preferred delivery model for the distribution of PPs.
Material and methods In an electronic questionnaire, patients were asked to prioritise five predefined factors for distribution of PPs. For example, “there is a maximum of 25 km to the pickup spot” or “possibility for pick up at all hours” (it was possible to prioritise more than one factor). Furthermore, patients in the habit of picking up PPs at the hospital ward (n=145) were asked to evaluate the importance of being able to converse with a healthcare professional (HCP) when picking up the medication.
The questionnaire was distributed to patients from different hospitals around the Central Denmark Region, receiving PPs.
Results A total of 190 patients responded to the questionnaire. Of the five predefined factors, 47% prioritised “there is a maximum of 25 km to the pickup spot” and 47% “I can pick up PPs when going for a scheduled visit at the hospital ward”; 40% choose “possibility for pickup at all hours”; and 26% choose “I can converse with a HCP when picking up PPs” and “next of kin can pick up my PPs”.
Other factors, identified by the patients, were: “possibility to park my car”, “home delivery”, “discretion” and “larger quantity in each delivery”.
Asked specifically, 55% choose “important” or “sometimes important” when asked the importance of speaking to a HCP; 35% could not imagine having such a conversation by phone.
Conclusion and relevance Distance to the pick up spot and flexibility in the hours available for pick up were identified as important factors for patients receiving PPs. These are important findings and will be taken into account when decisions are made on the future distribution model for PPs.
References and/or acknowledgements No conflict of interest.
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