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5PSQ-190 Experience and satisfaction of outpatients in the development of a programme for home medication delivery
  1. M Gutiérrez Lorenzo,
  2. J Urda Romacho,
  3. D Rubio Calvo,
  4. CM Pinto Nieto
  1. Hospital De Poniente, Pharmacy, Almería, Spain


Background and importance Faced with the lockdown caused by COVID-19 since March 2020, we have been reorganising the external patients department to get medicines to our patients. To avoid the displacement of patients to the hospital during the state of alarm, we developed a drug delivery system.

Aim and objectives To analyse the opinion of patients about the new home delivery programme of their medication during the COVID-19 pandemic.

Material and methods Retrospective surveys were conducted with our patients between April and July (they had received their medication between 15 March and 30 June) with the following questions: sex and age, distance from their home to our hospital, employment situation, score for status of the medication at the time of delivery, punctuality of delivery, willingness to pay for transportation for new shipments and general satisfaction.

Results 1123 medication deliveries to 751 patients took place, of which 123 surveys were conducted with our patients (63% men, with the following age ranges: 18–40 years (23.6%), 41–64 years (49.6%) and >65 years (20.8%). Most patients (69.1%) lived between 10 and 50 km away from our hospital. A high percentage of patients did not have a job: students, pensioners or unemployed (49.6%). Our patients scored an average of 9.87 out of 10 for the status of the medication (correct temperature, correct expiration date and correct packaging) given to them. Regarding punctuality, the patients scored an average of 9.86 out of 10 for punctuality of delivery. We also asked our patients if they would be willing to pay the transportation costs for shipping their medication. The result was that 74% of patients strongly or fairly agreed to cover these costs. Finally, regarding the general satisfaction of our patients in this new system, the result was that 91% were totally satisfied and 9% were quite satisfied. No survey was returned with the result quite dissatisfied or not at all satisfied.

Conclusion and relevance Based on the results, our new outpatient drug delivery programme obtained very good scores in these surveys and it could be an alternative for patients with mobility problems who live far away. Also, many patients would be willing to pay for transportation.

Conflict of interest No conflict of interest

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