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4CPS-158 Improvement in patient care by pharmacist phone call after starting treatment
  1. J Urda Romacho,
  2. I Bretones Pedrinaci,
  3. A Jofre Peralta,
  4. MA Castro Vida
  1. Hospital Universitario Poniente, Pharmacy, Almeria, Spain


Background and Importance Outpatient Pharmacy Unit (OPU) is the last place that patient goes within the hospital circuit. Usually, patient arrives overloaded with information and worried about his new disease, not being able to assimilate all the information that is offered to him about the new treatment that he has to start.

Aim and Objectives To develop a communication project between patients and OPU professionals to help patients understand, remember and improve adherence to treatment prescribed, detect possible medication-related problems (MRP) and increase the degree of satisfaction with the care received at the OPU.

Material and Methods Project started in April 2019, in the OPU of a regional hospital. Three profiles of patients were included; Profile 1: patients who, after a recent diagnosis, may have a greater psychological impact; Profile 2: those who start treatment with devices that require specific manipulation and Profile 3: those who, due to their special conditions (language, age...) are considered to need reinforcement of the information received in the first visit to the Pharmacy (FVP). When the patient comes to the OPU for the first time, he is offered all the information necessary to start his treatment and is included in a follow-up programme , doing a phone call 3 to 5 days after begin the new medication. On the second visit to the OPU, a satisfaction survey is given.

Results Data collected between April 2019-December 2021. Patients included: 142. Calls made to 100% of patients, 118 patients (83.1%) answered the call. 52.1% of the patients were classified as Profile 1; 37.3% Profile 2, and 10.6% Profile 3. 49 patients (34.5%) reported adverse effects, of which 41 (85.4%) evolved favorably and 8 (14.6%) changed treatment due to poor tolerance. Regarding the satisfaction survey, 92.4% of the patients reported call was useful to them 95.8% were satisfied or very satisfied with care received at the FVP and at the phone call.

Conclusion and Relevance Phone call after starting treatment reinforces the information given in OPU during the FVP and allows early intervention in detection and resolution of MRP. A high percentage of patients consider the project useful, showing a high degree of satisfaction with the care received.

Conflict of Interest No conflict of interest

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