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Quality of pharmaceutical care is closely associated with patient satisfaction
  1. Hong jian Ji1,
  2. Feng Yue1,
  3. Jianxiang Song1,
  4. Xiaohua Zhou2
  1. 1Pharmacy Department, Affiliated Yancheng Hospital of Southeast University Medical College, Yancheng, China
  2. 2Internal Medicine Department, Affiliated Yancheng Hospital of Southeast University Medical College, Yancheng, China
  1. Correspondence to Dr Xiaohua Zhou, Internal Medicine Department, Affiliated Yancheng Hospital of Southeast University Medical College, Yancheng 224001, China; zhouxiaohua1983{at}126.com

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We read with great interest the study by Martínez-López-de-Castro et al (in July 2018),1 which analysed the factors leading to a greater satisfaction among patients visiting the outpatient hospital pharmacy. We strongly agree with their findings that the information provided, resolution of doubts, pharmacist’s personal treatment of the patient and time devoted to the patient are important in meeting patient preferences and expectations.

We are from a district general hospital in China with 1800 beds. With electronic prescriptions and an automatic drug delivery machine, which were introduced in 2014, considerable time and manpower is saved. However, a neutral third-party investigation report shows that the patient satisfaction of the outpatient hospital pharmacy did not exhibit a consistent upward trend.

We sought to explore a method to improve the quality of pharmaceutical care by setting up full-time clinical pharmacists to resolve any doubts the patients raised during the treatment, showing the patients how …

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