Article info

Download PDFPDF
5S management improves the service quality in the outpatient-emergency pharmacy: from management process optimisation to staff capacity enhancement

Authors

  • Wen-Jing Huang Department of Pharmacy, Shanghai Chest Hospital, School of Medicine, Shanghai Jiao Tong University, Shanghai, Xuhui, ChinaInstitute of Hospital Service Management, China Hospital Development Institute, Shanghai Jiao Tong University, Shanghai, Xuhui, China PubMed articlesGoogle scholar articles
  • Meng-Wan Zhang Department of Pharmacy, Shanghai Chest Hospital, School of Medicine, Shanghai Jiao Tong University, Shanghai, Xuhui, ChinaInstitute of Hospital Service Management, China Hospital Development Institute, Shanghai Jiao Tong University, Shanghai, Xuhui, China PubMed articlesGoogle scholar articles
  • Bei-Yi Li Department of Pharmacy, Shanghai Chest Hospital, School of Medicine, Shanghai Jiao Tong University, Shanghai, Xuhui, ChinaInstitute of Hospital Service Management, China Hospital Development Institute, Shanghai Jiao Tong University, Shanghai, Xuhui, China PubMed articlesGoogle scholar articles
  • Xiao-Hui Wang Department of Pharmacy, Shanghai Chest Hospital, School of Medicine, Shanghai Jiao Tong University, Shanghai, Xuhui, ChinaInstitute of Hospital Service Management, China Hospital Development Institute, Shanghai Jiao Tong University, Shanghai, Xuhui, China PubMed articlesGoogle scholar articles
  • Chu-Han Zhang Department of Pharmacy, Shanghai Chest Hospital, School of Medicine, Shanghai Jiao Tong University, Shanghai, Xuhui, ChinaInstitute of Hospital Service Management, China Hospital Development Institute, Shanghai Jiao Tong University, Shanghai, Xuhui, China PubMed articlesGoogle scholar articles
  • Jian-Guang Yu Department of Pharmacy, Shanghai Chest Hospital, School of Medicine, Shanghai Jiao Tong University, Shanghai, Xuhui, ChinaInstitute of Hospital Service Management, China Hospital Development Institute, Shanghai Jiao Tong University, Shanghai, Xuhui, China PubMed articlesGoogle scholar articles
  1. Correspondence to Dr Jian-Guang Yu, Shanghai Chest Hospital, School of Medicine, Shanghai Jiao Tong University, Shanghai, Xuhui, 200030, China; yueqingqiu{at}163.com
View Full Text

Citation

Huang W, Zhang M, Li B, et al
5S management improves the service quality in the outpatient-emergency pharmacy: from management process optimisation to staff capacity enhancement

Publication history

  • Received June 26, 2022
  • Accepted November 15, 2022
  • First published November 24, 2022.

Article Versions

Request permissions

If you wish to reuse any or all of this article please use the link below which will take you to the Copyright Clearance Center’s RightsLink service. You will be able to get a quick price and instant permission to reuse the content in many different ways.