Table 2

Workload and error rates pre-, post- and during implementation

Pre-implementation
(8 months)
Implementation
(6 months)
Post-implementation
(25 months)
Mean (SD)Mean (SD)Mean (SD)
Monthly errors77.9 (41.7)75.3 (9.0)52.4 (17.1)
Monthly error rate2.9%3.0%2.1%
Monthly workload2652.3 (118.5)2488.3 (147.6)2523.6 (290.0)
Error typeMean* (SD) %†Mean* (SD) %†Mean* (SD) %†
Prescription0.3(0.5)0.4%0.3(0.5)0.4%1.0(1.8)1.6%
 Medcura0.11.0
 Paper0.30.10.1
Worksheet preparation8.3(8.3)9.0%8.3(3.6)11.0%4.2(2.4)8.1%
 Medcura0.40.4
 Paper8.37.93.9
Label generation and packaging51.3(26.7)65.7%41.3(17.9)53.6%14.6(7.8)27.8%
 Medcura0.41.0
 Paper51.340.913.6
Assembly and ancillary items14.1(8.9)18.4%20.0(10.6)27.6%28.5(12.3)54.4%
 Medcura6.323.3
 Paper14.113.75.2
Product preparation3.6(2.8)6.2%5.1(3.4)7.1%2.8(2.7)5.9%
 Medcura1.62.3
 Paper3.63.60.6
Product approval0.3(0.7)0.2%0.1(0.4)0.2%0.5(0.9)0.9%
 Medcura00.3
 Paper0.30.10.2
  • *Mean of monthly errors; values rounded to 1 decimal point.

  • †Proportion of combined monthly errors (%).